Last updated: 2026-05-08
1. Who operates this platform
Platform operator: Oktcom LTD
Contact: contact@combivend.com
Business address: 67 crescent drive north, Brighton, United Kingdom, BN2 6SL
Company number: 14560946
Oktcom LTD provides the Combivend platform. Each storefront is operated for the independent client or seller named on that storefront.
2. Who is responsible for products and refunds
The seller named on the storefront is responsible for the product or service, customer support, fulfilment, refund requests, and any legal duties owed to the customer. Combivend provides the checkout, stock-code delivery, and platform tools.
3. Orders and payment
- Customers choose products and quantities on the storefront, then continue to secure Stripe Checkout.
- The customer-facing price is shown before payment. Stripe processes card details securely; Combivend does not store full card numbers.
- Payment is taken through Stripe for the connected seller account. Platform fees may be deducted from the seller payout.
- Access codes are sent after the payment is confirmed by Stripe and the order is matched to reserved stock.
4. Access codes and stock
Access codes are unique stock items. Customers should keep codes private. Product, collection, refund, and code-use issues should be raised with the seller. For checkout, payment reference, email-delivery, or platform issues, customers should contact Combivend using the contact details provided.
5. Cancellations, refunds, and customer rights
Refund and cancellation requests should be raised with the seller contact shown on the storefront. Nothing in these terms limits statutory rights that customers may have under consumer law.
6. Client accounts
Client portal access is limited to invited accounts. Clients are responsible for keeping product information, stock, prices, support details, and Stripe onboarding information accurate.
7. Misuse
Users must not attempt to bypass payment, access another client account, scrape private information, interfere with checkout, or use the platform for unlawful activity.
8. Cookies and essential security
Combivend uses essential cookies and similar technologies for login sessions, CSRF protection, checkout security, and fraud-abuse prevention. These are needed for the service to work safely. We do not currently use advertising or marketing tracking cookies.
9. Beta testing
During beta testing, features may change and availability may be limited while we monitor payment, stock, audit, email, and support workflows. Please report issues promptly so they can be investigated.
10. Changes
We may update these terms as the platform develops. Updated terms will be posted on this page.